My Thoughts & Views

Futurizing your Organization :Ideas to consider when designing a Next Generation Workplace

Posted on: July 21, 2007

Are you prepared for the shift in demographics, behaviors and expectations in your workplace.

To maximize your most valuble asset, your people organizations need to begin thinking of what thier next generation workplace and experience will be.

This presentation covers trends shaping the workplace, a proposed experience architecture and ways to improve your existing invesments.

Transcript of the slide show :

Slide 1: Ideas to consider when designing a Next Generation Workplace Created by: dirk shaw Web: http://www.dirkshaw.com Email: dirk@dirkshaw.com

Slide 2: “Futurizing” your organization—that is, creating an organization that thinks in the future tense, and acts in the present—is a prerequisite for success in a rapidly changing and uncertain world”. James L. Morrison , World Future Society

Slide 3: Trends shaping the workplace Mobile  73 percent of companies worldwide will increase spending on innovation in 2005, up from 64 percent in 2004, Airport Home  Telework will be practiced by more than 60 million people Next Generation Workplace Services  Employees are signing written agreements Customer Hotel Location that specify how virtual they can be so they can take control of their work life Figure: Traditional offices are disappearing  70% of all US jobs created since 1998 – 4.5 million jobs require judgment (knowledge workforce)

Slide 4: Your Knowledge workforce is growing  Two and a half times faster than the number of transactional jobs  Three times faster than employment in the entire national economy.  Salaried are paid up to two and a half times higher than counterparts

Slide 5: Current tools need improvements to maximize value of your knowledge workers  To many interfaces to access information  Information is not in context of task or business process  Limited multi channel delivery  Lack of tools for managing the fuzzy front end of innovation Source: forrester research

Slide 6: The Next Generation workplaces will address changing behaviors and demographics  Global Collaboration and Knowledge Sharing Innovation networks that seamlessly weave together internal and external teams  Customer Experience Management Increasing consistency across various touch points  Remote Workforce Enablement Anywhere anytime access to information and applications  Aging Workforce Capturing Knowledge and Insights in the context it was created before it walks out the door  Xbox generation is entering workforce Must provide tools to amplify the power of imagination, creativity and self expression thru experiential learning

Slide 7: Focus on innovation, experience and interoperability with your Enterprise Content Management platform High Traditional ECM Providers Low User Innovation Interoperability Scalability Complexity Resources Price Experience

Slide 8: Web 2.0 services are driving Innovation and Experience High Web 2.0 Companies Traditional ECM Providers Low User Innovation Interoperability Scalability Complexity Resources Price Experience

Slide 9: Next Generations Workplaces will create a Blue ocean in ECM market High Web 2.0 Companies Next Gen Workplace Traditional ECM Providers Low User Innovation Interoperability Scalability Complexity Resources Price Experience

Slide 10: Experiences must adapt to the situation and context

Slide 11: Innovation and efficiency are Yin and Yang of next generation workplaces Innovation Efficiency Knowledge Based Culture of collaboration Self Service Organizational Alignment Organization • Increased understanding of • Collaboration spans across • Reduced managerial/employee • Greater flexibility and accuracy customers needs, perceptions entire value chain friction in team building and behaviors • Systematic processes for • Improved orientation and ongoing • Personalized rewards and • Greater visibility into who managing innovation training programs incentive programs knows what • Team oriented structures • Reduced overtime costs • Improved understanding of • Ability to capture, share and business objectives • Reduced administrative costs reuse best practices

Slide 12: Scan bleeding edge horizon to drive innovation and experiences High Web 2.0 Companies Next Gen Workplace Traditional ECM Providers Low User Innovation Interoperability Scalability Complexity Resources Price Experience

Slide 13: Think of content as services to increase reuse across channels High Web 2.0 Companies Next Gen Workplace Traditional ECM Providers Low User Innovation Interoperability Scalability Complexity Resources Price Experience

Slide 14: Eliminate implementation complexity High Web 2.0 Companies Next Gen Workplace Traditional ECM Providers Low User Innovation Interoperability Scalability Complexity Resources Price Experience

Slide 15: Summary  Drive Innovation and Efficiency across entire value chain  Build a platform for remote workforce enablement  Focus on engaging user experiences  Understand the shifting behaviors of your workforce.

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